Why Should You Join Us?
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Joe's Garage
Future Opening: Service Advisor
Full Time • Southampton
Benefits:
- Locally Owned Business
- Team oriented environment
- Opportunity for Growth
- Flexibility
- Competitive Compensation
- Bonus based on performance
- Employee discounts
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
Service Advisor
About the Role
Are you a people person who enjoys helping customers, building relationships, and driving results? We're looking for a motivated, customer-focused Service Advisor to join our team!
As a Service Advisor, you'll be the primary point of contact for our customers throughout the vehicle service process. You'll help customers understand their vehicle's needs, present service recommendations, coordinate with our technicians, and ensure every customer receives a professional and positive experience.
This is an excellent opportunity for someone who combines strong communication skills, a customer-first mindset, and the confidence to turn service recommendations into sales.
What You'll Do
- Welcome customers professionally and guide them through the service intake and vehicle inspection process.
- Review digital vehicle inspections and present clear, accurate estimates using approved pricing guidelines.
- Explain recommended services and help customers make informed decisions about their vehicle's maintenance and repairs.
- Build trust with customers through honest communication, effective follow-up, and professional service.
- Coordinate with technicians and parts staff to maintain an efficient workflow and keep customers informed of progress and timelines.
- Follow established procedures for vehicle intake, documentation, customer communication, and follow-up.
- Review completed repairs, explain invoices, and ensure a smooth vehicle delivery experience.
- Conduct post-service follow-ups to strengthen customer relationships and encourage repeat business.
What We're Looking For
The ideal candidate is professional, organized, customer-focused, and motivated to succeed. You'll be a great fit if you:
- Enjoy working directly with customers and building long-term relationships.
- Communicate clearly and confidently with customers and team members.
- Are comfortable presenting service recommendations, addressing customer concerns, and asking for the sale.
- Can manage multiple customers and vehicles while staying organized in a fast-paced environment.
- Follow established processes consistently and pay attention to detail.
- Take ownership of the customer experience from the initial greeting through final delivery.
- Value teamwork, accountability, and continuous improvement.
- Have a positive attitude and a genuine desire to learn and grow.
Automotive service advising or customer service experience is a plus. Most importantly, we're looking for someone with a strong work ethic, excellent communication skills, and the right attitude.
Why Join Our Team?
When you join our team, you'll play an important role in the success of our shop and the satisfaction of our customers.
We offer the opportunity to:
- Make a meaningful impact on customer satisfaction and business performance.
- Develop your automotive knowledge, communication skills, and sales abilities.
- Work with a team that values professionalism, teamwork, and accountability.
- Take ownership of your work and contribute to the success of the business.
- Grow professionally within a locally owned business that values its people and believes in doing things the right way.
Ready to Join Our Team?
If you're a confident communicator who enjoys helping people, delivering excellent customer service, and achieving results, we'd love to hear from you!
Apply today and take the next step in your career as a Service Advisor.
Compensation: $55,000.00 - $100,000.00 per year
Elite Network shop owners are committed to building better workplaces, not just better businesses. Our member shops prioritize leadership development, ongoing training, clear career paths, and a positive team culture where people are respected and supported. That means stable jobs, strong leadership, modern processes, and owners who believe your growth matters as much as the company’s success. When you join an Elite shop, you’re not just getting a job. You’re joining a team that’s serious about doing things the right way.
This shop is independently owned and operated. Your application will go directly to the shop owner and all hiring decisions will be made by the management of this shop. All inquiries about employment at this shop should be made directly to the shop location, and not to Elite Worldwide Corporate.
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Flexible Scheduling
Competitive Compensation
Career Advancement Opportunities